1 - 866-231-7201 (TTY - 711) Toll-Free

8 a.m - 8 p.m., 7 days Oct-Mar; M-F Apr-Sept

Social Services


Preferred Care Partners takes great pride in serving its members. One way we do so is by helping members maximize their benefits through our Social Services Unit.

We offer these services as a courtesy to all Preferred Care Partners members. Participation is voluntary and will not affect members’ enrollment as a Preferred Care Partners member.

Qualifying members may be eligible for:

Extra Help with Medicare prescription drug costs

Extra Help with prescription drug costs through the Medicare Savings Program helps people with limited income and resources pay copayments, coinsurance and deductibles for Medicare Part D prescription drug costs. You may qualify for Extra Help or a Low Income Subsidy (LIS) if your yearly income and resources are below certain limits.

Medicare Part B premium return

Beneficiaries with incomes and assets below certain levels may qualify for a Medicare Savings Program (MSPs) and receive a monthly Medicare Part B premium return. MSPs are also known as dual eligible programs.

Food assistance through the Supplemental Nutritional Assistance Program (Food Stamp Program)

The Supplemental Nutritional Assistance Program (SNAP) is administered through the U.S. Department of Agriculture. SNAP provides electronic benefits issued in the form of a plastic card similar to a bank debit card. These electronic benefit cards can be used like cash at most grocery stores. Households can use SNAP benefits to buy food for the household such as bread and cereal, fruits and vegetables, meat, fish, poultry, dairy products and seeds or plants which produce food. Households cannot use SNAP benefits to buy beer, wine, liquor, cigarettes, non-food items, vitamins or medicines.

Discounts on home telephone bills or free cell phone

Telephonic Assistance Programs
Preferred Care Partners’ Social Services Unit can help members apply for a variety of monthly discount programs or free cell phone service. The Lifeline program provides discounts on monthly telephone charges for qualified subscribers. Link Up provides qualified subscribers with a one-time discount (up to a maximum of $30) off of the initial installation fee for one wireline service.

Free Cell Phone Service
Members who qualify can get a free cell phone through the Government Cellphone Program and Lifeline. These phones come with voice mail, call waiting and caller ID. Beneficiaries typically get up to 250 minutes of airtime at no charge per month.

Call us today to see if you qualify for Extra Help

    • Phone


      1-866-865-3851, TTY 1-855-368-9643

    • Office Hours

      Office Hours

      9 a.m.-6 p.m. local time, Monday-Friday